About Digital Photobooks

After purchasing a digital photobook on Cupick, you can view it from the My Books page.
Digital photobooks are not provided in a download format.

The viewing data contains your login information, which is displayed as a watermark on the photos.

Troubleshooting if the photobook cannot be opened or is not found

1. Close the window and reopen it.
2. Close the browser and reopen it.
3. Clear your browser’s cache and reopen it.
4. Change your internet connection.
5. If you purchased multiple products, it may take time for them to appear in My Books. Please wait a while and try again.
6. If the purchased photobook is not displayed in My Books, please make sure you are logged in with the correct account/email address used at the time of purchase.

 

Online Events (such as Online Signing Sessions)

• Products exclusive to online signing sessions are marked as 【Online Signing Session Only】 on the product page.
• Please enter your desired name in the “Name/Nickname” field at the time of purchase. This name will be used during the event.
• The access URL and details for participation will be sent by email as the event date approaches.
• Special content (such as signed images or video messages) will be delivered by email sequentially after the event ends.
• Events are held in limited quantities and for a limited time, so please check the product page for details.

 

Shipping for Physical Products

• Some products (printed photobooks, calendars, goods, etc.) will be shipped as physical items.
• Shipping is available both domestically and internationally. For overseas shipping, additional charges or customs procedures may apply depending on the region.
• After confirming your order, items will be shipped according to the schedule listed on the product page.
• Once shipped, a tracking number will be provided via email.
• When purchasing multiple items, the shipping times may differ.

If You Need Help

If the above steps do not resolve your issue,
please contact the Cupick Support Team via the [Contact Form].

 

Notes

Unauthorized reproduction or use of our digital photobooks, text, or images is strictly prohibited.
Quoting or reposting on summary sites is also strictly forbidden.

For further details, please see our [Terms of Use].